Privacy Policy
SOVA WEAR — Privacy Policy
Last Updated: 3 October 2026
SOVA WEAR respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or purchase products from us.
1. Information We Collect
When you browse our website, place an order or contact us, we may collect information such as:
- Full name
- Email address
- Phone number
- Delivery address
- Billing information
- Order and purchase details
- Information you provide when contacting customer support
- Technical information necessary to operate and secure our website
We only collect information that is reasonably necessary for our business and to provide our services.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Process payments
- Arrange delivery
- Process returns, exchanges and refunds
- Respond to customer enquiries
- Provide customer support
- Communicate with you about your order
- Prevent fraud and protect our customers and business
- Improve our website, products and services
- Comply with legal and regulatory obligations
3. Payment Information
Payments may be processed through third-party payment providers, such as Paystack.
SOVA WEAR does not intentionally store complete payment-card details such as your full card number or CVV.
Payment information is handled by the applicable payment provider in accordance with its security and privacy practices.
4. Sharing Your Information
We may share relevant personal information with trusted service providers when necessary to operate our business, including:
- Payment processors
- Courier and delivery companies
- Website and technology service providers
- Customer-support service providers
- Professional or legal advisers where necessary
- Government or regulatory authorities where required by law
We do not sell or rent your personal information to third parties.
5. Marketing Communications
Where permitted by law, we may use your contact information to send information about SOVA WEAR, products, promotions or special offers.
You may request to stop receiving marketing communications at any time by contacting:
6. Cookies and Website Technologies
Our website may use cookies or similar technologies to help us:
- Keep the website functioning properly
- Remember certain preferences
- Understand how visitors use our website
- Improve website performance
- Provide a better shopping experience
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Protection of Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
8. Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, resolving disputes and complying with applicable legal requirements.
9. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Ask questions about how your information is being used
- Request that we address certain privacy concerns
- Object to certain uses of your information where applicable
To make a privacy-related request, contact:
10. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent where such consent is required by law.
11. Third-Party Websites
Our website may contain links or integrations to third-party websites or services.
SOVA WEAR is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any third-party service you use.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.
The latest version will always be made available on our website, together with the applicable Last Updated date.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:
SOVA WEAR
Email: sovawear.co.za@gmail.com
By using our website or providing your personal information to us, you acknowledge that you have read this Privacy Policy.