terms of service
SOVA WEAR — Terms of Service
Last Updated: 3 October 2026
Welcome to SOVA WEAR. These Terms of Service govern your use of our online store and any purchases made through our website.
By using our website or placing an order, you agree to these Terms of Service.
1. About SOVA WEAR
SOVA WEAR is an online apparel store offering fashion clothing and apparel directly to customers.
2. Products
We make reasonable efforts to ensure that product descriptions, images, colours, sizing information and prices displayed on our website are accurate.
Please note that colours may appear slightly different depending on your device or screen settings.
Product availability may change without notice.
3. Orders
When placing an order, you agree to provide accurate and complete information, including your name, contact details and delivery address.
Your order will only be processed once successful payment has been received.
We reserve the right to cancel an order in limited circumstances, including where:
- A product is unavailable
- Payment cannot be successfully processed
- There is a genuine pricing or product-information error
- Fraudulent activity is reasonably suspected
- Cancellation is required or permitted by applicable law
If we cancel an order after payment has been received, an applicable refund will be processed.
4. Pricing and Payment
All prices displayed on our website are subject to change.
Payments are processed through our available third-party payment provider.
By completing a purchase, you authorise the applicable payment provider to process your payment.
SOVA WEAR does not intentionally store complete card details such as your full card number or CVV.
5. Delivery
We aim to provide a reliable delivery service.
Orders are generally delivered within 5–7 business days after processing and dispatch.
Delivery times may vary slightly depending on the delivery address, courier service, public holidays, promotions and periods of high order volume.
Customers are responsible for providing accurate delivery information.
For delivery enquiries, contact:
6. Returns and Refunds
SOVA WEAR offers a 30-day return period for eligible items.
If you are not satisfied with your purchase, you may contact us within 30 days of receiving your order to request a return.
Items should preferably be unworn or only tried on, unwashed, unaltered and free from stains, makeup, perfume or other damage.
For faulty, damaged or incorrect products, please contact us at:
Our full Refund & Returns Policy applies to all returns and refunds.
Nothing in our returns policy limits any rights you may have under applicable South African consumer law.
7. Order Cancellation
You may request cancellation before your order has been dispatched.
Please contact us as soon as possible at:
If an order has already been dispatched, you may use our 30-day returns process where applicable.
8. Customer Responsibilities
When using our website, you agree not to:
- Provide false or misleading information
- Use the website for unlawful purposes
- Attempt to interfere with the operation or security of the website
- Fraudulently use another person's payment information
- Copy, reproduce or misuse our website content without permission
9. Intellectual Property
Unless otherwise stated, the content on the SOVA WEAR website, including our branding, logos, images, product descriptions, text and designs, belongs to or is licensed to SOVA WEAR.
You may not reproduce or use our content for commercial purposes without our written permission.
10. Privacy
We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable South African data-protection requirements.
For privacy-related questions, contact:
11. Website Availability
We aim to keep our website available and functioning properly. However, we cannot guarantee that the website will always be available or free from interruptions, errors or technical issues.
12. Consumer Rights
These Terms of Service do not exclude or restrict any rights that consumers are entitled to under applicable South African law.
Where there is a conflict between these Terms and a mandatory consumer right, the applicable consumer right will prevail.
13. Changes to These Terms
SOVA WEAR may update these Terms of Service from time to time.
The latest version will be published on our website, with the applicable Last Updated date.
14. Contact Us
If you have any questions regarding these Terms of Service, your order or our products, please contact us:
SOVA WEAR
Email: sovawear.co.za@gmail.com
By using our website or placing an order, you acknowledge that you have read and understood these Terms of Service.