Returns & Exchanges Policy

SOVA WEAR — Refund & Returns Policy

Last Updated: 3 October 2026

At SOVA WEAR, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order.

1. 30-Day Returns

You may return an eligible item within 30 days of receiving your order.

To be eligible for a return, items should preferably be:

  • Unworn or only tried on
  • Unwashed
  • Unaltered
  • Free from stains, makeup, perfume, or other marks
  • Returned with original tags and packaging where reasonably possible

We understand that customers may need to try clothing on to determine whether the size and fit are suitable.

2. Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within 30 days.

Once the returned item has been received and inspected, we will process an eligible refund or exchange.

Unless required otherwise by South African consumer law, return delivery costs for change-of-mind returns may be the customer's responsibility.

3. Incorrect Size

If you ordered the wrong size, please contact us at:

Email: sovawear.co.za@gmail.com

We will assist with an exchange or refund, subject to product availability and the applicable return conditions.

4. Faulty, Damaged or Incorrect Items

If you receive an item that is:

  • Faulty
  • Damaged
  • Incorrect
  • Significantly different from what you ordered

please contact us at sovawear.co.za@gmail.com as soon as reasonably possible.

Depending on the circumstances and your rights under South African consumer law, we may offer a replacement, exchange, repair or refund.

5. Refunds

Approved refunds will generally be processed back to the original payment method used for the purchase.

Processing times may vary depending on your bank or payment provider.

6. How to Request a Return

Please email sovawear.co.za@gmail.com with:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Any relevant photographs, particularly if the item is damaged or faulty

Our team will provide the next steps.

7. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable South African consumer-protection legislation.